Frequently Asked Questions about Cleaning Services in Albany, NY

Ask for a free quote through the contact page or call (518) 902-1180. Tell us the service, the property type and the city, and we reply by phone or email. Quotes are free and there is no obligation.

For recurring cleaning and larger jobs we like to do a short walk-through first. It is how we agree on the scope, the products we will use and any house rules. For simple jobs a phone call is often enough.

The sooner the better. Send your request with a preferred date and we will confirm the earliest slot we have.

Recurring residential cleaning starts at $160 for apartments and $195 for houses, depending on size and needs. Deep cleaning, move-in/move-out, Airbnb turnovers, post-construction, commercial cleaning, power washing, carpet cleaning and painting are quoted individually for free. See how pricing works.

The size of the property, its condition, the number of bathrooms and bedrooms, how often we come, and any extras such as inside the oven or fridge. Details on the pricing page.

Yes. Travel is included in the cleaning plan anywhere from Albany to Lake George, up to about one hour from our office in Watervliet, NY. There are no travel fees. See the full service area.

No. Tips are never required. If you would like to leave one, please give it in cash directly to the cleaners.

Residential cleaning runs from 8:00 AM – 5:00 PM. Commercial cleaning is available 24/7, so offices, clinics and restaurants can be cleaned outside business hours.

We ask for 24 hours' notice. Cancellations with less than 24 hours' notice incur a 30% fee. The full policy is on the pricing page.

No. We bring all supplies and equipment. If you prefer that we use your own products, just let us know. Pet- and family-friendly options are available and agreed during the walk-through.

Yes. We prefer pets in a crate or a closed room while we work, but friendly pets are fine. We work it out with each client.

No. Many recurring clients are at work while we clean. We agree on how we get in before the first visit, whatever you are comfortable with.

Our team is a mix of in-house staff and vetted subcontractors. Everyone is certified and trained to NSA standards, wears a gray uniform and is covered by our insurance. We speak English, Portuguese and Spanish.

Yes. NSA Cleaning LLC is insured. Your home and our team are covered while we work.

Tell us. Our satisfaction guarantee is backed by our service contract, and we will make it right. See the terms and conditions.

If something is damaged during a cleaning, we cover it. Larger items are covered by our insurance.

Yes. Refer a friend and get 50% off. Ask us for details when you book.